Shipping & Returns

stock, packaging & SHIPPING

As these Bird Homes are made in batches and individually finished, some colour combinations and types may not be held in stock. If your purchase is intended as a gift then please contact us to check that we can fulfill your order by the date required.  Occasionally we may be out of stock and there may be a delay, in which case we will let you know before you make payment. Every effort is made to dispatch your order as soon as possible after receipt of payment. 


Bird Homes are wrapped in bubble wrap and sent by Courier in a cardboard carton.  Courier prices vary according to the address, but (as of December 2021) it will cost between $6.00 and $9.00 to ship to an urban address in the North Island.

Bird homes are dispatched without the the perch in place to avoid breakage in transit. They fit tightly in place and in most cases this is sufficient. If necessary they can be glued in place using a weather proof adhesive. 


Return & Exchange Policy

If for any reason you are not satisfied with your product please email us and let us know your concerns.


We make every effort to represent our products clearly on this website. If on receipt the product is not as you expected, and you would like to return or exchange the product, you can, but we ask that you cover the cost of the return Courier.

If you want to make an exchange we will dispatch your replacement on receipt of the original purchase, in the original packaging and in 'as new' condition.


For returns, a refund will be made when the goods are received in 'as new' condition.